FAQs
🚚 Shipping & Delivery
Thoughtfully Prepared. Carefully Delivered.
At mylonha, every order carries meaning.
From the moment you place it to the moment it arrives, we treat it with the attention and respect it deserves.
🕒 Processing Time
Orders are prepared within 3–5 business days.
During this time, each piece is carefully reviewed, protected, and packaged to ensure it arrives in perfect condition. We prioritize precision over speed — because meaningful things deserve proper care.
Once your order ships, you will receive a confirmation email with tracking information.
🌎 Estimated Delivery Times
🇺🇸 United States
• Shipping via trusted carriers such as USPS or FedEx
• Estimated arrival: 15–20 business days after processing
🌍 International
• Estimated arrival: 15–30 business days after processing
Delivery times vary depending on destination country and local courier services.
Please note: customs clearance, peak seasons, weather conditions, or global logistics disruptions may occasionally extend delivery times. While these factors are outside our control, we always monitor shipments closely.
🔎 Order Tracking
As soon as your order is dispatched, you’ll receive tracking details via email.
You may also visit our Track Your Order page anytime to follow your package’s journey in real time.
✏️ Order Changes & Cancellations
If you need to make adjustments, please contact us within 24 hours of placing your order.
• To cancel: Email with subject line “Order Cancellation Request”
• To update your address: Contact us within 24 hours (changes cannot be made once shipped)
After the 24-hour window or once the order has shipped, modifications are no longer possible.
🚪 Delivery Information
Carriers typically attempt delivery up to two times.
To avoid delays or returned shipments, please ensure someone is available to receive the package during the expected delivery period.
If a package is returned due to an incorrect or incomplete address, reshipping fees may apply.
💫 Damaged or Incorrect Items
If your order arrives damaged or incorrect, we will make it right.
Please email us within 48 hours of delivery with:
• Your order number
• Clear photos showing the issue
Once reviewed, we will arrange a replacement promptly at no additional cost.
🤍 Our Commitment
Your trust is something we never take lightly.
If you have questions at any stage of the process, we’re here to support you.
📧 support@mylonha.com
⏳ Response time: Within 24 hours